Satisfaction
Find out how your customers really feel — by actually asking them.
Real feedback, not just checkboxes.
The Satisfaction assistant conducts post-interaction surveys by phone — capturing NPS scores, CSAT ratings, and open-ended feedback in natural conversation. Because people share more when they talk than when they click, you get richer insights.
Key features
- NPS and CSAT surveys that feel like real conversations
- Captures open-ended feedback with sentiment analysis
- Unhappy customers get escalated automatically
- Clear results: promoter, passive, detractor, or escalated
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Ready to get started?
Explore how it works, see what's included, or hire your first assistant.